Return, Exchange & Refund Policy

Last Updated: July 17, 2026

At VULTARO™, every product is carefully inspected before dispatch. If something goes wrong, we're here to help. Please read this policy carefully before placing your order.

1. Return Eligibility

Returns are accepted only if a product arrives damaged due to our error.

A clear and uninterrupted unboxing video is mandatory to submit a damage claim.
The claim must be raised within 3 days of delivery.
The product must be unused, unwashed, unworn, and returned with original tags and packaging.

Without a valid unboxing video, we will not be able to approve return, exchange, or refund requests for damage claims.

2. Size Exchange

We offer one free size exchange for standard VULTARO™ products.

The request must be made within 3 days of delivery.
The product must be unused, unwashed, unworn, and in its original condition.
Only one complimentary size exchange is available per order.
Any additional exchange requests may require the customer to pay shipping charges.

3. Customized Products

Customized or personalized products are made exclusively for you.

No cancellation.
No return.
No exchange.
No refund.

The only exception is if the product is received damaged due to our mistake and a valid unboxing video is provided.

4. Sale & Pre-Order Items

Products purchased during sales, clearance events, or pre-order campaigns are not eligible for return, exchange, or refund unless they arrive damaged due to our error.

5. Non-Returnable Products

Customized or personalized products.
Products that have been worn or washed.
Products without original tags or packaging.
Products damaged due to misuse or improper care.
Products with signs of alteration.
Products reported after the return window.

6. Return Shipping

One return pickup or exchange shipment will be arranged free of charge where applicable.
If additional return or exchange requests are made for the same order, shipping charges may apply.

7. Wrong Product Received

If you receive the wrong product, wrong size sent by us, or a damaged item, please contact us within 3 days of delivery with your order number, photographs, and an unboxing video. We will arrange the appropriate resolution at no additional cost.

8. Refunds

Prepaid orders will be refunded to the original payment method.
If Cash on Delivery becomes available in the future, eligible COD refunds will be issued as store credit unless otherwise stated.
Approved refunds are generally processed within 3 to 7 business days.
The time taken for the amount to appear in your account depends on your payment provider.

9. International Orders

International orders are generally not eligible for return or exchange unless the wrong product or a damaged product is delivered due to our error. Shipping charges, customs duties, and local taxes are non-refundable.

10. How to Request a Return or Exchange

To request a return or exchange, please contact us with:

Your order number.
Your full name.
Reason for the request.
Photos of the product, if applicable.
A complete unboxing video for damage claims.

11. Our Right to Refuse

VULTARO™ reserves the right to reject any return, exchange, or refund request that does not meet the conditions outlined in this policy or appears to be fraudulent or abusive.