Questions

Answers people ask before they order

Pick a category, open a question, then read the full answer if you want the longer version.

Fit and sizing

8
What size should I order for an oversized t-shirt?

Stay with your usual size if you want the loose drape these tees are cut for.

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I am between two sizes. Which one should I pick?

Take the larger size for the full oversized shape, or the smaller one for a cleaner fit.

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How should an oversized t-shirt fit?

The shoulder drops, the chest has room, and the hem sits longer than a slim tee.

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Do you have a size chart?

Yes. Every product page lists chest, length, and shoulder.

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Are the embroidered shirts oversized too?

The t-shirts are oversized. The shirts are a regular shirt cut with embroidery.

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What if the size does not fit when it arrives?

A ready design that is unworn can go back under the return policy. A custom piece cannot be exchanged the same way.

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Can I order a custom size?

We cut the sizes listed on the chart. Send your measurements if you are unsure which listed size to take.

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Will the t-shirt shrink after washing?

Wash it cold and skip high dryer heat, and it should stay close to the size you ordered.

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Fabric

5
What fabric are the oversized t-shirts made of?

The oversized tees are heavyweight 240GSM cotton.

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What does 240GSM mean?

It is the weight of the cotton. 240GSM is a heavy tee, not a thin one.

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Will the embroidery itch on the skin?

The stitches sit on the outside. The inside is the cotton, not a patch stuck to your skin.

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Is the t-shirt see-through?

The 240GSM tees are heavy enough that they are not sheer in normal light.

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Will the colour match what I see on my phone?

We shoot in normal light, but phone screens still shift colour a little.

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Ready designs

5
Can I buy a ready embroidery design online?

Yes. The oversized t-shirts and embroidered shirts on the site are ready to order.

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Where can I buy an embroidered oversized t-shirt in India?

VULTARO sells them on this site and ships them across India.

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What is the difference between plain and striped embroidered shirts?

The cloth pattern changes. The embroidery is still stitched, not printed.

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Can you change the colour of a ready design?

Ready designs are sold as photographed. A different colour is a custom job.

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Do sold-out designs come back?

Some do. Message us with the product name and your size and we will tell you.

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Custom embroidery

10
Do you embroider a single custom piece?

Yes. One t-shirt, polo, or shirt is a full order.

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What file should I send for embroidery?

A clear PNG or SVG is best. A sharp photo is enough to start the conversation.

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Can I send a photo instead of a design file?

Yes, if the photo is sharp enough for us to see the shapes.

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Where can you place the embroidery?

Chest, sleeve, or back. We agree the spot before we stitch.

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How big can the embroidery be?

From a small chest logo to a larger front design. Very fine detail has a limit.

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Do you start stitching before I approve the design?

No. Placement and size are confirmed with you first.

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How long does a custom embroidery order take?

A single custom piece needs a few extra days after you approve the design, then normal shipping.

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Can you embroider a name, a logo, or my own drawing?

Yes. Names, company marks, and your own artwork are what custom orders are for.

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Can you match my logo colours in thread?

We match as closely as the thread allows, and we confirm the colours before stitching.

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Can you embroider a shirt I already own?

We stitch on VULTARO t-shirts, polos, and shirts, not on clothes you send in.

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Washing and care

5
How should I wash an embroidered t-shirt?

Turn it inside out, wash it cold, and keep it out of high heat.

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Can I put an embroidered shirt in the dryer?

Let it line dry. High dryer heat is hard on both the cotton and the thread.

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Can I iron over the embroidery?

Iron the cloth around the design. Do not press the iron onto the stitches.

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Will the embroidery peel or crack?

Embroidery is thread stitched into the cloth. It does not peel the way a rubbery print can.

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How should I store embroidered shirts?

Fold tees. Hang shirts if you want the collar to stay straight. Keep them out of damp cupboards.

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Shipping

6
Do you ship across India?

Yes. Ready orders and custom orders are delivered inside India.

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How long does shipping take?

Most ready orders ship within 4 to 7 working days. Custom work adds a few days after you approve the design.

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Is delivery free?

Yes, on orders of Rs. 999 and above, anywhere in India.

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How do I track my order?

Tracking arrives by SMS or email once the order ships. You can also ask us on WhatsApp.

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Do you ship outside India?

Not right now. Delivery is inside India.

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What if the parcel is delayed or lost?

Send the order number. We will check the courier and tell you the next step.

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Orders and payment

6
How do I place a custom embroidery order?

WhatsApp the artwork, the garment, and the size. We confirm the stitch, then you pay.

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What payment methods do you accept?

UPI, cards, netbanking, and the other options shown at checkout.

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Do you offer cash on delivery?

Only if it appears at checkout for your pin code.

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Do I save money if I buy more than one piece?

Yes. Two pieces, three pieces, and five pieces each have a saving on the site.

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How do I use a coupon code?

Paste the code at checkout. Some offers apply on their own when the cart qualifies.

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Can I change or cancel my order?

Message us immediately with the order number. If it has not been packed, we can usually change it.

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Returns

4
What is your return policy?

Unworn ready designs can be returned inside the window on the returns page. Read that page for the exact days.

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Can I return a custom embroidered piece?

Not because you changed your mind. Yes if it arrives damaged or not what you approved.

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What if my order arrives damaged or wrong?

WhatsApp us within 48 hours with photos and the order number.

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How do I start a return?

Message us on WhatsApp with the order number. We will tell you where to send it.

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Bulk and uniforms

8
Do you embroider company logos on uniforms?

Yes. We stitch your logo on polos, oversized t-shirts, and shirts for teams in India.

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What is the minimum quantity for a bulk logo order?

There is no large factory minimum. One piece is allowed, and a team order is quoted from the quantity you actually need.

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Do you make polo t-shirts with a company logo?

Yes. Polos with your logo are made to order.

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Can one design be used for a whole team?

Yes. Approve it once, then we stitch that same mark across the sizes you list.

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How do I get a bulk quote?

WhatsApp the logo, the garment, the colours, the sizes, and the quantity.

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How long does a bulk uniform order take?

It depends on the quantity and the logo. We put the timing in the quote.

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Can different people order different sizes in one bulk order?

Yes. Send the count for each size.

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Should a company logo be embroidered or printed?

Embroidery stays put and looks like part of the shirt. Print is flatter and better for tiny detail or photo-like art.

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